METRO BANCARD customer service
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Customer Support

Metro Bancard fully supports our clients and we specialize in providing personalized customer support. Our team is ready and waiting to assist you with your statement or deposit questions, account changes and supply requests.

All technical support queries including terminal issues, transactional issues or questions on how to perform a transaction and batching processes are handled by our 24/7 Technical Support Center. Our national Helpdesk is better trained in solving your issues cause there are so many different type of terminals makes and models.

Technical Help Desk:

Hours of Operation: 24 Hour Service á 365 Days/Year

If the first four digits of your merchant account start with 4342, 4344, 4345 or 4442 Call 1.800.354.8893
If the first four digits of your merchant account starts with 4343 Call 1.800.647.3722

Credit Card Voice Authorizations:

Please contact our Support Desk at one of the following contact numbers when a "Call for Approval" response is received while attempting a transaction.

Hours of Operation: 24 Hour Service · 365 Days/Year
Visa/MasterCard: 1.800.555.5707
American Express: 1.800.528.2121
Discover: 1.800.347.1111
JCB: 1.800.522.8788

Paymentech Gateway Support Help Desk:

Please contact Paymentech Gateway Support if you have any technical issues with your Paymentech Gateway.

Hours of Operation: 24 Hour Service · 365 Days/Year
Contact Number: 1.866.645.1314

Customer Care

Statement questions, Deposit questions, Checking account questions, Ownership changes, Pricing questions, Supply requests. Call 877.987.METRO (877.987.6387) Hours: Mon. to Fri. 9:00 am to 5:00 pm EST